Refund policy
Returns & Refunds
Last updated: September 24, 2026
We want you to love what you ordered. If something isn't right, here's how returns work at Clean Slate Clothing.
Return window
You have 7 days from the date your order is delivered to request a return. If your order arrived in more than one package, the 7 days start when the last package is delivered. Once your return is approved, please ship it back within 7 days.
How to start a return
Email us at info@cleanslateclothing.com with your order number and the item(s) you'd like to return. We'll reply with your return authorization and the return address. Returns sent without authorization can't be accepted.
Condition requirements
- Items must be unworn, unwashed and undamaged.
- Original tags must still be attached.
- Items must be in their original clear garment bag with the product label.
Items that don't meet these requirements may be refused or refunded minus a 20% restocking fee.
Final sale items
These items can't be returned: bodysuits, intimates and lingerie, swimwear, jewelry, beauty products, face masks, and anything marked "Final Sale."
Exchanges
We don't offer direct exchanges. To get a different size or color, return the original item for a refund and place a new order.
Return shipping
Return shipping costs are the customer's responsibility, and original shipping charges are non-refundable. If we sent the wrong item or your item arrived damaged or defective, we'll cover return shipping. Please email us within 7 days of delivery with your order number and photos of the issue.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days of the return being received. Your bank or card issuer may take a few extra days to post the credit.
Questions
Email info@cleanslateclothing.com and we'll be happy to help.